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Privacy Policy

Last updated: October 18, 2025

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1. Introduction

We at 9Ten Studios value the privacy of our users and visitors. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, your rights in relation to your personal information, and how you can contact us. This applies to information collected via this Site.

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2. Information We Collect

a. Information you provide to us

  • Contact form submissions: name, email address, phone number (if provided), message content.

  • Newsletter / mailing list opt-in (if applicable): email address.

  • Other interactive features: booking requests, inquiries, etc.

b. Information automatically collected

  • Technical data: IP address, browser type, operating system, referral/exit pages, time stamps.

  • Cookies and similar technologies: We (and Wix and third-party providers) may place cookies on your device to track site usage, preferences, analytics, marketing.

  • Analytics data: metrics about how you use the site (pages visited, time spent, clicks).

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3. How We Use Your Information

We use the information for purposes including:

  • Responding to your inquiry or contact request.

  • Sending you updates, newsletters (only if you opted-in).

  • Improving and optimizing our website, content and services.

  • Compliance with legal obligations.

  • Providing marketing/promotional communications, where permitted.

 

4. Legal Basis for Processing (where applicable)

If you are in a jurisdiction requiring legal basis (e.g., GDPR) we rely on:

  • Your consent (you provide via contact form, opt-in).

  • Our legitimate interests (e.g., improving our services and website).

  • Compliance with legal obligations.

 

5. Cookies & Tracking Technologies

We use cookies and similar technologies to collect and store information. Some cookies are essential (to enable site functionality). Others are for analytics and marketing (non-essential).

You can manage your cookie preferences via your browser settings and the cookie banner on the Site (if implemented).

We may allow third-party providers (e.g., Google Analytics, Facebook Pixel) to collect information about your interactions with the Site and other websites over time for analytics and advertising purposes.

 

6. Sharing and Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who perform services on our behalf (e.g., hosting, email sending, analytics providers).

  • Law enforcement or governmental authorities where required by law.

  • In the event of a merger, acquisition or asset sale, your data may be transferred as part of that transaction (subject to retention of privacy commitments).

    We do not sell your personal information to third parties for their direct marketing use unless you have opted-in.

 

7. International Transfers

Our site is hosted and operated via Wix which may store or process your data in servers located in different countries (including the U.S.). We will ensure appropriate safeguards are in place.

 

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or obtain a copy of the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information (subject to legal exceptions).

  • Opt-out of any sale or sharing of your personal information (for example under the California Consumer Privacy Act – CCPA) if applicable.

  • Withdraw consent at any time where processing is based on consent.

  • Lodge a complaint with a supervisory authority if you believe we are processing your information unlawfully.

 

9. California Privacy Rights (for California Residents)

If you are a California resident, under the CCPA you have the following rights:

  • The right to know what personal information we have collected, used, disclosed, or sold in the past 12 months.

  • The right to delete your personal information (with some exceptions).

  • The right to opt-out of the sale or sharing of your personal information.

  • The right to non-discrimination for exercising your privacy rights.

    To exercise these rights, please contact us at support@9tenstudios.com. We will verify your request and respond within the time frames required by law.

 

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (including regulatory, security, business continuity or legal obligations).

We regularly review our retention periods and securely delete or anonymize data when no longer needed.

 

11. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure or destruction. Because no system is 100% secure, we cannot guarantee absolute security of your data.

 

12. Children’s Privacy

Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13 without parental consent, please contact us and we will take steps to delete the information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. When we make changes, we will revise the “Last updated” date and post the new policy on the Site. We encourage you to review this Policy periodically.

 

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact us at:

Email: support@9tenstudios.com

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